DISPUTE RESOLUTION

DISPUTE RESOLUTION SERVICES

The Dispute Resolution Unit (DRU) of the Low Cost Housing Developers Association (LCHDA) provides structured mechanisms to resolve conflicts efficiently, ensuring smooth projects execution and legal compliance.

Key Activities are;-

Mediation & Arbitration Services

• Facilitate Negotiations – Neutral mediation between developers, contractors, buyers, and government bodies. 

• Fast-Track Arbitration – Binding resolutions for contractual disputes (e.g., delays, cost overruns). 

• Community Dispute Resolution – Addressing conflicts with local residents or NGOs over land use. 

 Legal Advisory & Compliance

• Pre-Dispute Counseling– Guidance on contract clauses, regulatory risks, and dispute prevention. 

• Compliance Checks – Ensuring projects align with housing laws to avoid legal challenges. 

Training & Awareness

• Workshops on Contract Management – Best practices to avoid disputes in procurement and partnerships.

• Legal Literacy Programs – Educating members on tenant rights, land acquisition laws, and builders' liabilities. 

Documentation & Case Management 

• Dispute Resolution Portal – Online platform to file and track cases. 

• Standardized Contracts – Templates with clear clauses to minimize ambiguities. 

Membership Benefits 

Cost & Time Savings

• Reduced Legal Fees– Subsidized access to our Dispute Resolution panel of arbitrators/mediators. 

• Faster Resolutions– Avoid prolonged court battles (average resolution in 30–60 days). 

Risk Mitigation

• Early Intervention – Proactive dispute de-escalation before litigation. 

• Confidentiality – Private resolutions to protect reputations. 

Access to Experts 

• Dedicated Case Officers – Assigned specialists for complex disputes. 

• Government Liaison – DRU representatives engage with housing authorities on policy gaps. 

Reputation Protection

• Fairness Assurance – Impartial rulings enhance trust among buyers/investors. 

• Dispute-Free Certification– For developers with a clean record (marketing advantage). 

Programs

Preventive Measures 

• Contract Clinics – Free reviews of agreements before signing. 

• Stakeholder Dialogues – Regular forums with buyers, contractors, and regulators to address grievances. 

Response 

• Rapid Response Team– Deployed for urgent disputes (e.g., construction halts). 

• Ombudsman Service– Independent review of unresolved complaints. 

Policy Advocacy

• Reform Proposals– Lobbying for simpler housing dispute laws and specialized tribunals. 

• Regulatory Sandbox – Pilot-testing Alternative Dispute Resolution (ADR) models. 

Who Should Use the Dispute Resolution Services?

• Developers facing contractor delays or buyer complaints. 

• Homebuyers with grievances over delivery or quality. 

• Contractors/Suppliers in payment or scope disputes. 

• Lease/rental disagreement

• Government Agencies seeking industry-backed conflict resolution.